Legal
Privacy Policy
The short version
Adease is a desktop application. Your ad account data is pulled straight from the advertising platforms to your machine and stored there. We do not copy it to our servers, we do not sell it, and we never use it to train models.
This policy is a starting draft. Have it reviewed by a qualified adviser and complete the marked details before you publish it. It is not legal advice.
Who we are
Adease LTD ("Adease", "we", "us") is the data controller for the personal data described here. You can reach us at support@adease.io.
- Company
- Adease LTD
- Company number
- 14743980 — England and Wales
- Registered office
- 124 City Road, London, EC1V 2NX, United Kingdom
- Contact
- support@adease.io
What stays on your machine
The following never reaches our servers. It is written to your own disk and to your operating system's credential store:
- Ad account access tokens — held in the macOS Keychain or Windows Credential Manager, not in a file or database we control.
- Campaign performance data — spend, impressions, clicks, conversions and the cache built from them.
- Knowledge cards — the brand facts, constraints and past decisions you record for each client.
- Reports and exports — generated and stored locally until you choose to share them.
What we do hold
To run your account and licence we process a small amount of personal data on our own systems:
- Account details — your name, email address and organisation membership.
- Billing records — subscription status, plan and invoices. Card details are handled by our payment processor and are never stored by us.
- Diagnostics — crash reports and error traces used to fix faults. These are scrubbed of ad account content.
Why we are allowed to process it
- Performance of a contract — account details and billing records are needed to give you access to the software.
- Legitimate interests — diagnostics, to keep the application working and secure.
- Legal obligation — retaining invoices and tax records for the period the law requires.
Who else is involved
We use a small number of service providers, and none of them receive your ad account data, client names or campaign performance:
- Payment processing — to take subscription payments.
- Error reporting — to receive crash diagnostics.
- Hosting — to serve this website.
- The model provider that powers the agent.
The agent
When you ask the agent to do something, the request and the context needed to answer it are processed by the language model behind it. Ad account credentials are never included. Nothing you send is used to train models.
Confirm this section against your architecture. If inference runs on a hosted model, name the provider, the region and the retention period. If it runs locally on the user's machine, say so plainly and this section gets much shorter.
Model training
Your ad accounts, campaigns, knowledge cards and reports are never used to train machine learning models — ours or anyone else's. There is no setting that turns this on.
How long we keep things
Account details are kept while your account is open and deleted after it is closed. Billing records are kept for as long as tax law requires. Diagnostics are kept for a limited period and then removed. Anything held only on your machine is deleted when you delete it.
Your rights
You can ask us to give you a copy of your data, correct it, delete it, restrict how we use it, or object to our using it. You can also complain to your data protection regulator.
Two of these you can do yourself, without asking: Settings › Privacy & legal › Export my data writes everything out as JSON, and Delete account removes your profile, memberships and stored tokens. For anything else, email support@adease.io.
Changes
If we change this policy we will update the date at the top of the page, and tell you in the app if the change is significant.
Contact
Questions about any of this go to support@adease.io.