Support

Getting a fast answer

Email support@adease.io. To save a round trip, include:

• the version shown in Settings › About;
• your macOS or Windows version;
• which advertising platform is involved, and the campaign or ad set name if it is specific to one;
• what you expected to happen and what happened instead — a screenshot usually settles it.

Please do not send passwords, access tokens or anything else you would not want in an inbox. We never need them to help you.

Common questions

Which operating systems does Adease run on?

Both macOS and Windows. The macOS build needs macOS 12 Monterey or later and runs on Apple silicon and Intel; the Windows build is 64-bit and needs Windows 10 or later. There is no Linux build.

What is the difference between Pro and Max?

Both are per seat, per month, and both give you unlimited clients and campaigns. Pro is $50 and includes the standard agent token allowance. Max is $200 and includes five times that allowance, for heavier agent use across a bigger roster.

Can the agent change my campaigns on its own?

No. Every change it proposes is queued in Approvals as a diff and applied only once you approve it. Rejecting a proposal means nothing is sent to the platform.

Where is my data stored?

On your machine. Access tokens go to the macOS Keychain or Windows Credential Manager, and caches, knowledge cards and reports are written to disk. See Security for the full breakdown.

How do I export or delete everything?

Open Settings › Privacy & legal. "Export my data" writes everything out as JSON. "Delete account" removes your profile, memberships and stored tokens, and cannot be undone.

A platform connection stopped working.

Advertising platforms expire access periodically, and revoking access on their side disconnects Adease immediately. Reconnect from Settings › Connections. If it fails again, send us the error and we will look at it.

How do I cancel?

Cancel from your billing settings. You keep access until the end of the period you have already paid for, and you will not be charged again.

Something else

Support

support@adease.io

Security reports

support@adease.io · subject "Security"

Billing

support@adease.io · subject "Billing"